What Memphis Airbnb Guests Actually Complain About
Just over half of 1,956 live Memphis Airbnb listings have a review that says something was broken. Grouped from guest reviews on September 13, 2026.
We read 24,916 guest reviews, grouped on September 13, 2026. The homes still up that day came to 1,956 listings, and 1,032 of them have a guest who said something in the house was broken. That is just over half.
A repair is also the complaint guests almost never balance with a compliment. On those live listings it comes up as a complaint 2,116 times and as a compliment 69 times.
What Memphis guests complain about
A listing counts once if any review hits the theme. One house can sit in several rows. The compliment column is every time guests praised that same theme, so the two sides can be read together.
| What guests wrote | Listings with a complaint | Share of live listings | Complaint mentions | Compliment mentions |
|---|---|---|---|---|
| A repair | 1,032 | 53% | 2,116 | 69 |
| Cleanliness | 836 | 43% | 1,774 | 6,123 |
| The house did not match the listing | 713 | 36% | 1,068 | 2,069 |
| Noise | 644 | 33% | 1,217 | 2,173 |
| Safety | 604 | 31% | 963 | 1,313 |
| Heat or air | 448 | 23% | 663 | 55 |
Cleanliness is the thing guests praise. They mention a clean house 6,123 times, against 1,774 complaints. It still shows up as a complaint on 836 listings, about 4 in 10. A house can earn a stack of clean reviews and still have one that says it was not.
The listing itself is the next split. On 713 listings, a guest said the house did not match the photos or the description. Guests also say the house matched, 2,069 times. Read the recent reviews against the photos before trusting either one on its own.
Heat and air behaves like repairs. Guests mention it as a problem 663 times and as a compliment 55 times. When the system works, nobody writes about it.
Safety mentions are citywide. Guests raise safety on 604 listings and praise it 1,313 times. This page does not split that by neighborhood.
What an owner can do with the reviews
The reviews ask for the house to work, to be clean, and to match what the listing showed. Pricing still matters, and the way we set a nightly rate is on how we price your Airbnb. A broken air conditioner, or a photo that oversells the house, will still be in the reviews after a small rate change.
A different study on this site looks at which listing details show up on homes that stay booked, including a lock on the bedroom door and a dryer: the amenities that keep a Memphis Airbnb alive. That one compares what the listing offers. This one is what guests wrote after they stayed.
The repair and turn work is what our short-term rental management actually covers.
How we counted
Live means the listing was still up when the reviews were grouped, on September 13, 2026. The base is 1,956 listings and 24,916 reviews. A mention is one time a theme appears. A listing is counted in a row if it has at least one. Shares use 1,956 as the base. Safety stays citywide on purpose. Method notes are on how we source our numbers.
Figures on this page are as of September 13, 2026.
Quick answers
What do Memphis Airbnb guests complain about most?
A repair. Of 1,956 listings still up on September 13, 2026, 1,032 have a guest review that says something was broken. That complaint shows up 2,116 times and as a compliment only 69 times.
Do guests say the listing did not match the house?
On 713 of those 1,956 listings, a guest said the house did not match the listing. Guests also say the house matched, 2,069 times, so it is common rather than true of every stay.
How many reviews is this based on?
24,916 guest reviews on 1,956 Memphis Airbnb listings that were still up on September 13, 2026. A listing is counted once per theme if any review hits it.
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