Effective Date: November 7, 2025
Company: Longstep Property Solutions LLC (“Longstep,” “LPS,” “we,” “our,” or “us”)
Website: https://staywithlps.com

1. Introduction

Longstep Property Solutions LLC (“LPS”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or use our property management services. By using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, physical address, and other contact details provided through forms or communication with our team.
• Account and Leasing Information: Tenant applications, lease documents, maintenance requests, and related correspondence.
• Payment Information: Limited billing or payment data as required for processing rent or other payments (processed securely via third-party providers).
• Technical Information: IP address, browser type, device information, and usage data collected via cookies or analytics tools.

We collect this information directly from you or automatically through your interaction with our website and systems.

3. How We Use Your Information

We use collected information to:

• Provide, manage, and improve our property management services
• Communicate with residents, owners, and vendors
• Process applications, leases, and payments
• Respond to maintenance and service requests
• Send transactional or service-related notifications
• Comply with legal obligations and enforce agreements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• Service Providers: With trusted vendors who assist in operating our business (e.g., payment processors, maintenance vendors, background check providers), bound by confidentiality agreements.
• Legal Compliance: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided the receiving entity upholds this Privacy Policy or similar protections.

5. Text Messaging and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may send text messages for account verification, property updates, maintenance coordination, or other service-related purposes. Standard messaging and data rates may apply. You can opt out at any time by replying STOP.

6. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, analyze usage, and personalize content. You may adjust your browser settings to disable cookies, though certain features may not function properly.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system can be guaranteed 100% secure.

8. Data Retention

We retain personal information only as long as necessary for business, legal, or compliance purposes, after which it is securely deleted or anonymized.

9. Your Rights and Choices

You may request to access, correct, or delete your personal information, subject to applicable law. To make such a request, please contact us using the information below.

10. Links to Other Websites

Our website may link to third-party sites (e.g., payment processors, listing platforms). We are not responsible for their privacy practices, and we encourage you to review their policies before submitting personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

For questions about this Privacy Policy or your data, please contact:

Longstep Property Solutions LLC
Email: support@staywithlps.com

Phone: (901) 244-2911
Website: https://staywithlps.com

Mailing Address: 3638 Park Ave Memphis, TN