FAQ

Find quick answers to the most common questions about our services, process, and policies.

Future Resident FAQ

  • Unit availability

    We receive lots of applications. The units listed on our website may not actually be available at the time you submit your application. We encourage you to contact us before submitting an application to ensure the unit you are considering is still available.


    Some of the units listed on our website are still occupied but have a resident moving out soon, so make sure you check the "available" date if you already know the time-frame you're looking to rent. We can pre-lease occupied homes but do not offer tours for those units.


    We can typically only hold properties that are currently available for 14 days with a signed lease and deposit paid (or equivalent deposit insurance policy created).

  • Tours

    If the unit you are looking at is currently available, you can visit the listing for that unit on our website to schedule a tour. Many of our listings also have virtual 3D tours avaliable if you are unable to visit in person.

  • Application fees

    There is a non-refundable $80 application fee per resident/co-signer. Please get in touch with us before applying to ensure the unit you are considering is still avialable. 

  • Application process

    Once our team sees your application come in, we will perform a screening that only takes a few minutes to process. Then, if you aren't approved right away, we will let you know if there is anything else we need. Once you do get approved, we will send you a lease electronically and a link to pay your deposit or set up your deposit insurance policy.


    For more information about our application process, click here.

  • Pet Policies

    Got pets? Great! LPS is a pet-friendly landlord. When you apply with us, you'll be instructed to give us information about any pets that you have.


    Do you have a service animal or emotional support animal? Our team will gather the necessary documentation and verify it to authorize your animal so you can move them in without any additional fees or monthly charges.


    For more detail about our pet policies, click here.

  • Pest control

    Pest control is available powered by Pest Share, offering on demand, targeted, and effective pest control services 4x per year.

  • No Cash Deposit

    Take the stress and cost out of moving with a smart and affordable security deposit alternative (availability depends on screening).

  • Build Credit Score

    Supercharge your credit score by up to 50 points on average.

  • Move- In Gift

    $55+ in gift cards for every resident within the first month of move-in

  • 24/7 maintenance

    Emergencies don't wait, neither do we. Our always on call team gets to work the moment the call comes in.

  • Earn Rewards

    Earn rewards every month from paying your largest monthly expense... your rent.

  • Air Filters

    For your convenience, air filters are delivered right to your door on a regular basis.

Current Resident FAQ

  • Access Your Online Portal

    Visit this page and enter your email and password to access your online portal. 


    If your password doesn't seem to be working, select "forgot your password?" on that page to reset your password and then try logging in again.


    If you still have trouble, let us know and we will help you get access to your portal.

  • Make Payments

    You can pay your rent quickly and easily on your online portal with the "Pay Now" or "Setup Autopay" buttons. Online payments will take several business days to fully process but will be counted as received on the day they were initiated as long as the payment does not get reversed.


    You can also pay with cash at participating locations such as Walmart, Walgreens, and CVS. If you'd like to do this, let us know and our team will send you a cash voucher that you'll need to take with you to a participating location in order to pay with cash.


    Transaction Fees:

    • Credit Card: 3.49% of the total amount per transaction

    • Debit Card: $9.99 flat fee per transaction

    • eCheck (ACH): $2.49 flat fee per transaction

    • Electronic Cash Payments: $3.99 per transaction. Transactional limits apply.

  • Purchase / Submit Renters Insurance Info

    Navigate to the "Insurance" tab on your resident portal, where you can purchase or upload proof of renters insurance.


    Be sure to upload a PDF document of the full policy documentation if you are providing proof of insurance. 

  • Roommate Moving In/Out

    If you have a new roommate moving in and/or an existing roommate moving out, please get in touch with us and provide all of the following details, if applicable:


    • Full name of existing resident moving out

    • Move-out date for existing resident

    • Full name of new resident

    • Email address of new resident

    • Phone number of new resident

    • Move-in date for new resident

    • Any new residents moving in will have to complete an application with our company.


    Please be aware that any and all residents, co-signers, and new residents will need to sign a document agreeing to these changes.

  • Add New Pet To Account

    Thinking of adopting a new pet? That's exciting! Rest assured, we are a pet-friendly landlord and make it easy to add new pets to your account.


    Visit this page to view our pet policies and to submit your new pet info to us. Once you've submitted that info, contact us to let us know you've submitted a new pet so we can get them added to your profile.

  • Keypad Access

    If your home is equipped with a keypad on the front door, you have the ability to download an app that lets you control it remotely, as well as set up your own personal access code that you can use throughout your residency. 


    You should have received an email with instructions on how to enable your access. If you did not, please reach out to our team so we can enable it for you.

  • Early Move Out

    Do you need to move out early for any reason? Let us know as soon as possible. Please note that breaking the lease and moving out early may result in additional charges/fees, especially if you do not give us advance notice. Reach out to our team and we will look at your account so we can provide you some more specifics about what to expect.

  • Security Deposit Return

    Many of our residents opt out of paying cash deposits by utilizing deposit insurance. If you put down a cash deposit and are not utilizing deposit insurance, we process move out charges and deposit reimbursements 30 days after move out to give our team enough time to inspect and make any needed repairs at the unit. Refer to your lease for more information about possible move-out charges.

  • Internet

    We do not provide internet at our units, but you are welcome to contact your preferred internet service provider (ISP) to get it set up for you.


    If your unit does not already have an internet jack where a modem can be plugged in, your ISP can install one for you.


    Please note that we do not allow satellites to be attached to the structure of the building.

  • Utilities / Utility Bill

    Questions related to utilities or utility billing should be directed to MLGW. Residents are required to open accounts with MLGW for utility service.