Quick answers for residents.

We receive lots of applications, so a unit listed online may not be available by the time you apply. Contact us before applying to confirm. Some listings are still occupied with a resident moving out soon, so check the "available" date. We can pre-lease occupied homes but do not tour them.

We can typically hold a currently-available property for 14 days with a signed lease and the deposit paid (or an equivalent deposit-insurance policy in place).

If the unit is available, visit its listing on our site to schedule a tour. Many listings also have virtual 3D tours if you cannot visit in person.

Once your application comes in, screening usually takes only a few minutes. If you are not approved right away, we will let you know what else we need. Once approved, we send a lease electronically along with a link to pay your deposit or set up a deposit-insurance policy.

Our team will gather and verify the necessary documentation to authorize your animal so it can move in without any additional fees or monthly charges.

Pay online through the resident portal, or pay with cash at participating locations such as Walmart, Walgreens, and CVS (let us know and we will send a cash voucher to take with you). Transaction fees: credit card 3.49% of the total, debit card $9.99 flat, eCheck (ACH) $2.49 flat.

On the login page, select "forgot your password?" to reset it, then try logging in again.

Upload a PDF of the full policy documentation as proof of insurance through the portal.

Get in touch and provide the existing resident moving out and their move-out date, plus the new resident’s full name, email, phone, and move-in date. Any new resident must complete an application, and all residents and co-signers sign a document agreeing to the changes.

We are a pet-friendly landlord and make it easy to add pets to your account. Reach out and our team will walk you through it.

If your home has a keypad on the front door, you can download an app to control it remotely and set your own personal access code. You should have received setup instructions by email; if not, contact us and we will enable it.

Let us know as soon as possible. Breaking the lease and moving out early may result in additional charges or fees, especially without advance notice. Reach out and we will review your account and explain what to expect.

Many residents skip a cash deposit by using deposit insurance. If you paid a cash deposit, we process move-out charges and reimbursements 30 days after move-out to allow time to inspect and make repairs. See your lease for possible move-out charges.

Utilities are through MLGW; residents open their own MLGW account for service. We do not provide internet, so contact your preferred provider to set it up (they can install a jack if needed). Please note satellites may not be attached to the building.